Project Highlights

My work at Central Piedmont Community College spans digital strategy, project management, vendor selection, user experience, accessibility, and web operations. These selected projects demonstrate how I approach complex challenges, collaborate with stakeholders, and deliver meaningful outcomes.

Championed an enhanced academic program experience and led stakeholder quality assurance, documenting 145+ issues and providing weekly leadership reporting ahead of the September 2026 launch.

Challenge:

Central Piedmont undertook a comprehensive redesign of its public website to improve navigation, accessibility, content quality, and the digital experience for prospective students. The initiative required coordination among institutional stakeholders, technology teams, and an external implementation partner.

My Contribution: 

As Director of Digital Experience – Web, I contributed through digital experience advocacy and leadership of the quality assurance process.

I championed the integration of Career Coach into academic program pages, advocating for additional funding to bring career outlook and salary information directly into the website rather than directing visitors to an external platform.

I also owned the stakeholder quality assurance process, developing communications, coordinating testing and feedback collection, and managing the documentation and tracking of more than 145 identified issues. Throughout the process, I prepared weekly project status reports for college leadership.

Outcome: 

The redesigned website launched on September 15, 2026, incorporating Career Coach information directly into academic program pages. A structured QA process documented more than 145 issues, supporting issue resolution and launch readiness.

Led the state-regulated procurement process that established the implementation partnership for Central Piedmont's enterprise website redesign, including responses to 100+ vendor questions and coordination of a cross-functional evaluation committee.

Challenge:

Central Piedmont needed to select an implementation partner for a comprehensive redesign of its public website. As a public institution, the college was required to follow state procurement regulations while evaluating vendor qualifications and aligning stakeholders with different institutional priorities.

My Contribution:

I led the RFP process from requirements development through vendor evaluation and selection. During the procurement period, I independently researched and prepared responses to more than 100 vendor questions, using state-specific procurement language to develop a formal RFP addendum.

I coordinated the evaluation committee's review of vendor proposals, gathered individual recommendations, and facilitated agreement on the five vendors invited to present. Working alongside Procurement, I led my team's participation in vendor presentations and the subsequent evaluation process.

Outcome:

The process resulted in the selection of an implementation partner for the college's enterprise website redesign, which launched in September 2026.

Led a user-centered redesign within an existing CMS, increasing engagement from 21% to 95% and driving traffic increases of up to 3,000% to individual program pages.

Challenge:
Prospective students needed a more intuitive way to explore academic programs based on their career interests. The existing Career Fields experience offered opportunities to improve navigation, content organization, and engagement while working within the capabilities of the college's CMS.

My Contribution:

I led the redesign of the Career Fields experience, improving information architecture, content organization, and navigation within the existing CMS structure. The project focused on helping prospective students more easily discover relevant academic programs and explore their educational options without requiring a new platform.

Outcome:

Following the redesign, engagement increased from 21% to 95%, with traffic to individual program pages increasing by as much as 3,000%. I also presented the project at the HighEdWeb conference, sharing the approach and results with fellow higher education web professionals.

This project was completed on Central Piedmont's previous website, before the September 2026 enterprise redesign.

Managed vendor selection, budget oversight, and delivery of an accessibility initiative that remediated 500+ PDFs and trained 30 staff members.

Challenge:
Central Piedmont needed to improve the accessibility of PDF documents published on its website and strengthen accessibility knowledge among content contributors. The initiative required specialized expertise, careful coordination, and a structured process for managing remediation across a large collection of documents.

My Contribution:

I led the RFP process to select an accessibility partner responsible for PDF remediation and staff training. I inventoried more than 500 PDF documents, oversaw their transfer to the vendor for remediation, tracked the project budget, and facilitated vendor payments.

As remediated documents were returned, I personally republished most of the files on the college's website. The selected partner also delivered accessibility training to 30 staff members.
 

Outcome:

The initiative successfully remediated and republished more than 500 PDF documents and provided accessibility training to 30 staff members, strengthening the college's accessible content publishing practices.